We’ve added a “Help” button to every page of LibraryThing. The button goes to “HelpThing,” a member-driven help system taking shape as we speak:
The idea is simple:
- Every page on LibraryThing gets a HelpThing page
- HelpThing is wiki-editable by any LibraryThing member
- Members and staff collaborate to create a detailed, but accessible guide to LibraryThing
HelpThing started as a “stealth project” by LibraryThing programmer Chris (ConceptDawg). It took a while before I was convinced of the idea.
While I was ignoring the idea, however, members were busy realizing it, official sanction or no. Most of the content was written by LibraryThing member fyrefly98, with contributions from mvrdrk. A somewhat separate—but integrateable—guide to collections was produced by PortiaLong and Lquilter. These members, and the others who helped them, are simply awesome.
Well, now it’s your turn. From being a non-feature, then a Beta feature, it’s now available for everyone to edit. To bring some structure to it, and because, well, I’m still a little afraid of it, I started a HelpThing Style Guide, and fixed up a few pages.
Three cheers for Chris and everyone who’s worked on it so far. Now let’s make it as helpful and compelling as we can!